Privacy Policy
At PET-AID (“we”, “our”, or “us”), we understand that your pets are family. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly when you visit our clinics, use our services, or access our website.
This Privacy Policy explains how PET-AID collects, uses, stores, and protects your information.
Section I: Information We Collect
We may collect personal and non-personal information when you interact with PET-AID clinics, website, forms, or customer support channels.
1.1 Personal Information
1.1.1 Contact Information
- Full Name
- Email Address
- Phone Number
- Address (if required)
1.1.2 Pet Information
- Pet Name
- Breed, Age, Gender, and Weight
- Vaccination Records
- Medical History and Treatment Information
1.1.3 Appointment & Service Information
Details related to:
- Clinic appointments
- Consultations
- Surgeries
- Diagnostic tests
- Vaccinations
- Treatments and recovery plans
1.1.4 Payment Information
Payment details may be processed securely through trusted third-party payment gateways. PET-AID does not store complete card or banking information on its servers.
1.1.5 Communication Information
Information shared through:
- Contact forms
- WhatsApp or phone calls
- Emails
- Social media messages
- Customer support requests
Section II: How We Use Your Information
PET-AID uses your information for the following purposes:
2.1 Veterinary Care & Medical Services
To provide proper diagnosis, treatment, surgeries, vaccinations, and recovery support for your pets.
2.2 Appointment Management
To schedule, confirm, reschedule, and manage clinic appointments.
2.3 Customer Support
To respond to inquiries, provide guidance, and assist pet parents with healthcare-related concerns.
2.4 Communication & Updates
To send appointment reminders, vaccination alerts, medical updates, and service-related notifications.
2.5 Marketing & Promotions
To share offers, newsletters, or updates about PET-AID services only when you choose to receive them.
2.6 Website Improvement & Analytics
To understand website usage, improve functionality, and enhance customer experience.
2.7 Safety & Security
To maintain the security of our clinics, systems, and website and prevent misuse or fraudulent activity.
Section III: Sharing of Information
3.1 Trusted Third-Party Providers
We do not sell or rent your personal information. However, we may share limited information with trusted third-party service providers who assist with:
- Payment processing
- Appointment systems
- Website hosting
- Analytics
- Communication services
These providers are required to keep your information confidential.
3.2 Legal Requirements
We may disclose information if required by law or to protect our legal rights, customers, staff, or clinic operations.
Section IV: Data Security
PET-AID takes reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, or disclosure.
All online transactions are processed using secure encryption technologies. However, no digital system can guarantee complete security.
Section V: Data Retention
We retain personal and medical information only for as long as necessary to:
- Provide veterinary care
- Maintain medical records
- Fulfil legal obligations
- Improve services
When information is no longer required, it will be securely deleted or anonymised.
Section VI: Cookies & Tracking Technologies
6.1 Cookies
Our website may use cookies and similar technologies to improve browsing experience and analyse website performance.
You may disable cookies through your browser settings, though some website features may not function properly.
6.2 Types of Cookies We Use
- Essential Cookies
- Performance Cookies
- Analytics Cookies
- Functionality Cookies
- Advertising Cookies (optional)
Section VII: Your Rights
You have the following rights regarding your personal information:
7.1 Access
Request access to the personal information we hold about you.
7.2 Correction
Request correction of inaccurate or outdated information.
7.3 Deletion
Request deletion of your information, subject to legal or medical record requirements.
7.4 Marketing Opt-Out
You may unsubscribe from promotional communications at any time.
To exercise these rights, please contact us using the details below.
Section VIII: Third-Party Links
Our website may contain links to external websites or third-party services. PET-AID is not responsible for the privacy practices or content of these external platforms.
We recommend reviewing their privacy policies before sharing information.
Section IX: Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.
Section X: Updates to This Privacy Policy
PET-AID may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or operational practices.
The latest version will always be available on this page with the updated effective date.
Contact PET-AID
PET-AID Kalyani Nagar, Pune
Phone: 09168996110
PET-AID Aundh
Phone: 09860016110
PET-AID Erandwane
Phone: 08219902696
For privacy-related concerns or requests, please contact:
Email: petaidpune@gmail.com