Terms & Conditions
Welcome to PET-AID. By accessing our website, booking appointments, visiting our clinics, or using any of our veterinary services, you agree to comply with and be bound by the following Terms & Conditions.
Please read these terms carefully before using our services.
1. About PET-AID
PET-AID provides veterinary healthcare and pet wellness services including consultations, diagnostics, surgeries, vaccinations, imaging, laboratory testing, laser therapy, dental care, and holistic pet treatments.
Our clinics are designed to provide modern, hygienic, and stress-free care focused on your pet’s comfort and recovery.
2. Acceptance of Terms
By using PET-AID services, website, forms, or communication channels, you confirm that:
- You are at least 18 years old or using the services under parental/guardian supervision.
- You are authorised to make healthcare decisions for your pet.
- You agree to follow these Terms & Conditions.
If you do not agree with any part of these terms, please discontinue use of our services and website.
3. Appointments & Consultations
3.1 Booking Appointments
Appointments may be booked through:
- Website forms
- Phone calls
- Walk-ins (subject to availability)
3.2 Appointment Timing
Clients are requested to arrive on time for appointments. Delays may result in rescheduling or reduced consultation time.
3.3 Emergency Cases
Emergency treatment is subject to doctor availability and clinic operating hours.
4. Medical Services
4.1 Veterinary Advice
All medical advice, diagnoses, and treatment plans are based on the information available during consultation and professional veterinary judgment.
4.2 No Guaranteed Outcomes
While PET-AID strives to provide the highest level of veterinary care, recovery and treatment outcomes may vary depending on the pet’s condition, age, response to treatment, and other medical factors.
4.3 Surgical Procedures
Certain procedures and surgeries may require signed consent forms before treatment.
5. Pet Owner Responsibilities
Pet owners are responsible for:
- Providing accurate medical history and information
- Following prescribed treatment plans and medication instructions
- Ensuring pets are properly restrained when visiting the clinic
- Informing the clinic about aggressive behaviour or infectious conditions
PET-AID is not responsible for complications caused by incomplete or incorrect information provided by pet owners.
6. Payments & Billing
6.1 Service Charges
Fees for consultations, diagnostics, surgeries, treatments, and products must be paid as per clinic billing policies.
6.2 Payment Methods
Payments may be accepted through:
- Cash
- UPI
- Debit/Credit Cards
- Online payment methods
6.3 Refund Policy
Consultation fees and completed medical services are generally non-refundable unless otherwise approved by management.
Refunds for cancelled appointments or unused services may be considered on a case-by-case basis.
7. Website Usage
By using the PET-AID website, you agree:
- Not to misuse or attempt to disrupt website functionality
- Not to upload harmful software or malicious content
- Not to use website content without permission
All website content including text, branding, graphics, and logos are the property of PET-AID unless otherwise stated.
8. Privacy
Your use of PET-AID services is also governed by our Privacy Policy, which explains how we collect and protect your personal information.
9. Third-Party Services & Links
Our website or communications may include links to third-party platforms such as maps, payment gateways, or social media platforms.
PET-AID is not responsible for the services, content, or policies of third-party websites.
10. Limitation of Liability
PET-AID, its doctors, staff, and affiliates shall not be held liable for:
- Indirect or incidental damages
- Delays caused by emergencies or technical issues
- Health complications beyond reasonable medical control
- Loss resulting from failure to follow medical advice
11. Clinic Safety & Behaviour
PET-AID reserves the right to refuse service if:
- A client behaves abusively or threatens staff
- Safety guidelines are violated
- A pet poses an immediate danger without proper restraint
12. Changes to Terms
PET-AID may update these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page with the revised effective date.
13. Contact Information
PET-AID Kalyani Nagar, Pune
Phone: 09168996110
PET-AID Aundh
Phone: 09860016110
PET-AID Erandwane
Phone: 08219902696
For questions regarding these Terms & Conditions, please contact:
Email: info@petaid.com